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Warranty Policy

WARRANTY

This Limited Warranty (“Warranty”) extends only to the original retail purchaser, who must provide proof of purchase to validate any claim. As noted below, certain aspects of this Warranty can be extended free of charge to original retailer purchasers who also register their product using the provided online registration form. Proper registration via Ryder Toys’ online registration form is the only way to obtain these noted extensions. If any component, covered under warranty, malfunctions within the specified warranty period, replacement part(s) will be provided free of charge and shipped to any destination within Continental United States. End user will have to install the provided replacement part him/herself or contact phone product support for assistance. A flat rate Shipping and Handling charge of $14.99 will apply to all parts orders placed after 30 days of receiving the product. This Warranty is not transferable to anyone else and is the only warranty for your Ryder Toy product, to the extent permitted by law. No other express or implied warranty is given, and except to the extent prohibited by applicable law, any implied warranty of merchantability or fitness for a particular purpose on this product is hereby disclaimed. Part or model specifications are subject to change without notice. By purchasing and using your new electric ride-on toy you agree to be bound by the terms of this Warranty as set out below. This Warranty is subject to change without notice.

What does this Limited Warranty cover? 

This Warranty covers all electrical or mechanical components of the electric ride-on toy to be free from defects in workmanship and materials. This Warranty is only effective if:

  • The electric ride-on toy is used under normal conditions for its intended purposes, by a person that properly fits and is capable of controlling the vehicle.
  • The electric ride-on toy receives all necessary maintenance and adjustments.

What is not covered by this Limited Warranty? 

This Warranty does not include labor and transportation charges if the claim is made 30 days after the date of purchase. You, the original purchaser will be responsible for labor or transportation charges associated with the repair or replacement of any parts found to be eligible for warranty coverage. Those original purchasers who qualify for the extended version of this Warranty will have transportation charges waived for the duration of the Limited Warranty period. This warranty does not cover damage caused by normal wear and tear, crash collision, misuse, abuse, neglect, improper assembly, improper maintenance, lack of maintenance, alteration, or any similar damage to the ride-on toy. This warranty does not cover minor scratches and cosmetic damage that occurs during transit.

This Warranty will be void if the electric ride-on toy is ever:

  • Installed with a motor or modified in any other way.
  • Rented or used for commercial purposes.
  • Used in a manner contrary to the instructions in the Owner’s Manual included with this product.
  • Ryder Toys will not be liable for incidental or consequential loss or damage, due directly or indirectly from use of this product.

For how long does this Limited Warranty last? 

The ride-on toy, with the exception of the battery and cosmetic parts as described below, is warranted against defective materials or workmanship for a period of 90 days from the original date of purchase.

The battery is warranted against defective materials or workmanship for a period of 90 days from the original date of purchase. For those original purchasers who qualify for the extended version of this Warranty, the battery is warrantied for a period of one year from date of purchase.

Parts and accessories considered to be cosmetic and not essential for the operation of this electric ride-on toy as well as those parts and accessories subject to normal wear and tear are not warrantied against defective materials or workmanship. An original receipt confirming the original date of purchase is required to validate your warranty. For those original purchasers who qualify for the extended version of this Warranty, cosmetic/wear-and-tear components are covered for 90 days from date of purchase

Parts and accessories considered cosmetic include, but are not limited to:

  • Mirrors
  • Doors
  • Body Frame
  • Fenders
  • Dashboard
  • Steering Wheel
  • Wheel Covers
  • Stickers/Decals
  • Decorations/Accessories

What will Ryder Toys do to honor this Limited Warranty? 

Ryder Toys will replace any electrical or mechanical component or battery confirmed to be defective and eligible for warranty replacement with the same or a functionally equivalent part. You, the original purchaser will be responsible for any and all labor or transportation charges connected with the replacement or repair of the ride-on toy or any covered parts.

How do you make a claim under this Limited Warranty? 

Warranty claims should be submitted via Ryder Toys online portal or send an email to warranty@rydertoys.com.

Please have your proof of purchase available before contacting to validate your claim.