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Trouble Shooting Guide

Problem Possible Cause Solution
Vehicle does not run
Uncharged battery
 Charge the batttery. A new battery should have been charged for a least 12 hours before using the vehicle for the first time. After first time use, recharge the battery for at least 8 hours after each use. New charge the battery for more than 15 hours.
Check all connectors. Make sure the battery connector is tightly plugged into the charger port and that the charger is plugged into the wall.
Make sure power outlet is on.
Charger not working Test wall charger using a volt meter. If you suspect a problem with
your wall charger and you do not have a volt meter - we recommend you go to an auto body or battery shop to have it tested.
Tripped fuse The built in thermal fuse may "trip" and power off the vehicle if the vehicle is overloaded or the driving conditions are too severe. One the fuse is "tripped" release foot from gas pedal and wait 30 seconds for the car to reset. To void repeated automatic shutdowns, do not overload the vehicle by exceed the recommended weigh capacity or by towing anything behind the vehicle. Do not drive up hills, rocky terrain, tall grass, mud, sand, snow, water or into fixed objects. If thermal fuse continually trips please contact our customer service.
Loose wire and/or loose connections Check all wires and connectors under under the dashboard seat and pedal. Make sure the battery connector is tightly plugged into the control board.
Dead battery If the battery is old or if Battery Car instructions were not followed, your battery may be dead. Test battery using a volt meter. If you suspect a problem with your wall charger and you do not have a volt meter - we recommend you go to an auto body or battery shop to have it tested.
Electrical dashboard switch The electrical switches on the dashboard can stop working for the following reasons; loose wires/bad connection, exposure to water or moisture, dirt, sand or gravel.
Motor damage Please contact our customer service for replacement motors.
Vehicle was running but suddenly stopped
 Loose wire and/or loose connection Check all wires and connectors under under the dashboard seat and pedal. Make sure the battery connector is tightly plugged into the control board.
Tripped Fuse The built in thermal fuse may "trip" and power off the vehicle if the vehicle is overloaded or the driving conditions are too severe. One the fuse is "tripped" release foot from gas pedal and wait 30 seconds for the car to reset. To void repeated automatic shutdowns, do not overload the vehicle by exceed the recommended weigh capacity or by towing anything behind the vehicle. Do not drive up hills, rocky terrain, tall grass, mud, sand, snow, water or into fixed objects. If thermal fuse continually trips please contact our customer service.
Short vehicle run time
Undercharged battery
 Charge the batttery. A new battery should have been charged for a least 12 hours before using the vehicle for the first time. After first time use, recharge the battery for at least 8 hours after each use. New charge the battery for more than 15 hours.
Check all connectors. Make sure the battery connector is tightly
plugged into the charger port and that the charger is plugged into the
wall.
Make sure power outlet is on.
Overcharged battery Do not charge battery for longer than 20 hours. Test battery using a volt meter. If you suspect a problem with your wall charger and you do not have a volt meter - we recommend you go to an auto body or battery shop to have it tested.
Dead battery If the battery is old or if Battery Car instructions were not followed, your battery may be dead. Test battery using a volt meter. If you suspect a problem with your wall charger and you do not have a volt meter - we recommend you go to an auto body or battery shop to have it tested.
Tripped Fuse The built in thermal fuse may "trip" and power off the vehicle if the vehicle is overloaded or the driving conditions are too severe. One the fuse is "tripped" release foot from gas pedal and wait 30 seconds for the car to reset. To void repeated automatic shutdowns, do not overload the vehicle by exceed the recommended weigh capacity or by towing anything behind the vehicle. Do not drive up hills, rocky terrain, tall grass, mud, sand, snow, water or into fixed objects. If thermal fuse continually trips please contact our customer service.
Vehicle runs in low
speed but does not
run in high speed


PLEASE NOTE: THE VEHICLE
IS DESIGNED TO OPERATE
IN LOW SPEED ONLY IN
REVERSE. 		High/Low Speed Switch Access high/low speed switch located on front dashboard to ensure all wires and connectors are secure.
Vehicle runs in high
speed but does not
run in low speed

PLEASE NOTE: THE VEHICLE
IS DESIGNED TO OPERATE
IN LOW SPEED ONLY IN
REVERSE. 		High/Low Speed Switch Access high/low speed switch located on front dashboard to ensure all wires and connectors are secure. Wheel
Wheel doesn't spin Motor Damage Please contact our customer service for replacement motors.
Wheel spins in the
wrong direction		 Incorrect wiring Reconfigure motors to their corresponding wheel to ensure properly operation.
Vehicle runs sluggish
Undercharged
battery
 Charge the batttery. A new battery should have been charged for a least 12 hours before using the vehicle for the first time. After first time use, recharge the battery for at least 8 hours after each use. New charge the battery for more than 15 hours.
Check all connectors. Make sure the battery connector is tightly plugged into the charger port and that the charger is plugged into the wall.
Make sure power outlet is on.
Battery needs charging Be sure to charge the battery after each use.
Battery is old and will not accpet full charge Even with proper care, a rechargable battery does not last forever. Average battery life for lead acid batteries is 1 to 3 years depending on the vehicle use and use conditions. Replace only with a Ryder Toys battery. Do not substitute parts.
Vehicle is overloaded Do not overload the vehicle by exceed the recommended weigh capacity or by towing anything behind the vehicle. Do not drive up hills, rocky terrain, tall grass, mud, sand, snow, water or into fixed objects.
Driving conditions are too stressful Use only on generally level ground
Vehicle sometimes runs and sometimes does not
 Loose wire and/or loose connections Check all wires and connectors under under the dashboard seat and pedal. Make sure the battery connector is tightly plugged into the control board.
Damaged Fuse Please test the fuse.
Electrical dashboard switch The electrical switches on the dashboard can stop working for the following reasons; loose wires/bad connection, exposure to water or moisture, dirt, sand or gravel.
Motor damage Please contact our customer service for replacement motors.
When the foot pedal is pressed, the vehicle won't run without a push
 Loose wire and/or loose connections Check all wires and connectors under under the dashboard seat and pedal. Make sure the battery connector is tightly plugged into the control board.
Motor damage Please contact our customer service for replacement motors.
The thermal fuse
constant "trips",
but the vehicle is not
overloaded nor
stressful driving
conditions
 Damaged battery If the battery is old or if Battery Car instructions were not followed, your battery may be dead. Test battery using a volt meter. If you suspect a problem with your wall charger and you do not have a volt meter - we recommend you go to an auto body or battery shop to have it tested.
Child switching between FORWARD and REVERSE without stopping Teach your child to stop the vehicle before switching directions.
Loud cracking or grinding noise from motor gear box Broken gears Please contact our customer service for replacement motors.
Remote control won't connect
 Batteries Ensure batteries are placed in the controller - not included. Light will flash when power is provided to remote.
Vehicle range Make sure vehicle is on and in range.
Control board Remote is on and vehicle is within range, the issue is with the control board. Please contact our customer service for a new control board
Loud cracking or grinding when turning steering wheel Control board If you no longer want to utilize the remote feature you can remove the steering motor to free up the steering wheel. If you want a maintain remote control access please contact our customer support for a new control board.
Steering wheel is difficult to turn Steering Motor If you no longer want to utilize the remote feature you can remove the steering motor to free up the steering wheel. If you want a maintain remote control access please contact our customer support for a new steering motor.
Charger gets warm during use It is normal for some chargers to get warm during use and is not a reason for concern. Some chargers do not get warm during use. No action is required. If your charger do not get warm during use, this does not mean it is not working properly.
Battery makes a sizzling or gurgling noise when charging It is normal for some batteries to make noise and swell slightily while charging No action required. If your battery does not make noise or swell slightly during charging, it does not mean that is is not acceptiong the charge.
The mp3 or mp4 player does not work Loose wire and/or loose connections Check all wires and connectors under under the dashboard. Make sure the mp3/mp4 player connector is tightly plugged into the control board.